Last updated: 26 December 2025

 
Thank you for choosing our services. We aim to provide a smooth and professional experience. This Cancellation & Refund Policy explains how cancellations, rescheduling, and refunds work for all our services, including healings, consultations, and trainings.

 
1. General Policy
By booking a service with us, you agree to the terms outlined in this Cancellation & Refund Policy.
Different services may have slightly different conditions, depending on preparation time or resources required.
 
2. Cancellation Policy
a. Cancellation by the Client

• Cancellations made more than 24 hours before the scheduled session are eligible for a full refund or free rescheduling.

• Cancellations made within 24 hours of the session are not refundable.

• Failure to attend a session (“no-show”) is non-refundable.

b. Cancellation by Us

• In the rare case that we need to cancel or reschedule your appointment (due to emergencies, technical issues, or instructor availability), you will receive:

  • A free rescheduling option, or

  • A full refund
     

3. Rescheduling Policy

• You may reschedule a session once, free of charge, if done at least 24 hours in advance.

• Rescheduling within 24 hours of the appointment may not be permitted.

• Repeated rescheduling may require an additional fee or may be refused.
   

4. Refund Policy
Eligibility for Refund
Refunds may be issued under the following circumstances:

• You cancel more than 24 hours before the session

• We cancel the session

• Technical issues on our side prevent the session from happening

• You accidentally purchased the wrong service and notify us within 12 hours

Non-Refundable Situations
Refunds will not be issued for:

• Late cancellations (within 24 hours)

• No-shows

• Partial attendance

• Completed services (once the healing/consultation/training is delivered)

• Downloadable content or digital course modules already accessed

Refund Method

• Approved refunds will be processed via the same payment method used for the original booking.

• Refunds may take 5–10 business days to appear, depending on your bank/payment provider.
   

5. Trainings, Courses & Workshops
For multi-day trainings or workshops:

• Cancellations made 7 days before the start date receive a full refund.

• Cancellations made 3–6 days before receive a 50% refund.

• Cancellations made within 48 hours of the training are non-refundable.

• Once the course begins, no refunds will be given.

• If certification is included, it will be granted only after full participation and completion.
   

6. Packages or Bundled Services
If you purchase a package:

• Refunds are only given for sessions not yet used.

• Used sessions are non-refundable.

• Discounts applied to packages will be adjusted if partial refunds are requested.
   

7. Special Circumstances
We may consider refunds or rescheduling outside these rules in cases of:

• Medical emergencies

• Severe illness

• Bereavement

• Other exceptional situations

Proof may be required.
 
8. Contact for Cancellation or Refund Requests
To request cancellation, rescheduling, or a refund, contact us at:
Email: drsurabhi.reiki@gmail.com
Phone: +919897068446
Business Address: 72-D, Executive Residency, Suncity Vistaar, Bareilly, Uttar Pradesh, India
Please include your:

• Full name

• Booking date

• Service category

• Proof of payment (if needed)

• Reason for cancellation